Store policy
Shipping Policy
The delivery terms confirmed for LottoMigo retail orders.
Last updated: October 8, 2026Where we ship
Tracked delivery is available to the United States, Canada, the United Kingdom, Australia, New Zealand, Japan, Singapore, and selected Western and Nordic European countries. Mainland China and destinations not listed at checkout are not supported. PO boxes, military addresses and remote locations are accepted when the carrier can service the address.
Processing and delivery
Orders are processed within 2 business days and are estimated to arrive about 7 business days after dispatch via Yanwen. Delivery dates are estimates rather than guarantees and may be affected by customs, local delivery conditions, public holidays or events outside our reasonable control.
Shipping charge
Limited-time free tracked shipping on S680 orders through October 14, 2026 at 11:59 PM PT. The standard charge for other items—and for S680 or X1 orders after the promotion—is US$5.00 for the first item in an order, plus US$2.00 for each additional item.
Tracking
Full shipment tracking is provided after dispatch. Please allow time for the carrier to activate the first tracking scan.
Taxes and duties
Import duties, local taxes and customs charges are not included unless explicitly shown at checkout and remain the recipient's responsibility.
Loss or transit damage
If a tracked parcel is lost or arrives damaged, contact us with the order number and supporting photos where applicable. After verification, you may choose a replacement or refund.
Contact
Email support@lottomigo.com. Support hours: Monday–Sunday, 09:00–22:00 China Standard Time (UTC+8).